The Card & Payments Awards are now open for entries until 27th September 2022.

Book an entry consultation and get off to an award winning start in 2023!

The Awards take place on Thursday 2nd February, join us for an opportunity to celebrate industry achievements, whilst meeting the key players from across the sector.

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Entries will be accepted from companies that have undertaken an initiative to reduce or counter-act their carbon footprint, between 1 January 2021 and 31 August 2022, to achieve net neutral impact on the environment, having committed to achieving Zero carbon emission standards. Judges will be looking for entries that show a deep-seated commitment to the environment as a core part of the business culture backed up with definable and clear actions that are targeted and measured.

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  • Demonstrate how this initiative fits with the values of the company
  • Provide details of the long-term plan
  • Show how the current initiative will help in the delivery of the long-term plan
  • Impact on customer

Entries are invited for any payments-related Customer Experience (CX) initiative that has been implemented or launched between 1 January 2021 and 31 August 2022. Entrants should consider how digitally enhanced CX has been applied to improve services, reduce or remove barriers or enhance the user experience for users within the payment’s ecosystem. The judges want to understand how the initiative has enhanced the end user experience, effectively differentiating the experience from others on the market. B2B and B2C CX initiatives and interfaces will be considered.

The judges will be looking for well-defined success metrics that demonstrate an improved user experience. Entries should be in the name of the organisation that has the direct interface with the end user.

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  • Evidence of deployment of innovative and effective CX strategy during the qualifying period.
  • Scale of adoption by users and other indicators of strong market reception.
  • Evidence that the CX initiative is driving excellence and improving levels of customer satisfaction.
  • Demonstrate commercial success, including relevant metrics.
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Entries will be accepted from companies that can demonstrate an innovative use of Artificial Intelligence or Machine Learning (AI/ML) to deliver either an improved experience or a new opportunity. The judges want to understand how AI/ML has been used, the changes that it enabled and the metrics that have been applied to measure success. The entry should demonstrate the use of AI/ML being used directly within the payments and associated processes.

Entries should cover applications that have been between 1 January 2021 and 31 August 2022. Entries should be in the name of the organisation that has the direct interface with the end user.  

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  • Degree to which AI is the key enabler of the experience or opportunity.
  • Evidence that AI delivers an innovative solution to a specific problem or creates an opportunity.
  • The benefits to the business and / or customer.
  • Demonstrate competitive advantage – provide relevant metrics.

Entries will be accepted from card brands, issuers, account providers, merchant acquirers, retailers and other payments companies for payments related benefits and loyalty schemes or specific initiatives launched between 1 January 2021 and 31 August 2022. Judges will be looking for examples of benefits packages or linked loyalty engagement programmes, that demonstrate how they have addressed customer needs and provided an attractive value proposition to specific customers to drive increased engagement / loyalty, improve sales and provide overall benefits to both customer and provider to encourage increased usage, purchase or repeat custom.

For acquirer entries, judges will want to see innovative merchant programmes that incentivise and reward either end customers. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

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  • Demonstrate the Customer Value Proposition
  • Evidence of success in generating increased sales, improved loyalty and overall benefits to both customer and provider - provide relevant metrics.
  • Creativity and effectiveness in packaging and fulfilling benefits and/or loyalty programme
  • Transparency of information and clarity of communications

Entries are invited for credit products (including credit & charge cards) and credit facilities (including BNPL and POS Finance) available to consumers between 1 January 2021 and 31 August 2022. Submissions must be in respect of products that have been either launched or are existing products which have been refreshed and repromoted during the qualifying window. Judges will be looking for products that provide one or more of the following: a differentiated proposition, an attractive or compelling offer to the customer, show creative or innovative elements.

All entries must be able to demonstrate commercial success delivered during the reporting period. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

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  • Demonstrate the Customer Value Proposition.
  • Evidence the creative and innovative elements of the product.
  • Demonstrate commercial success - provide any available relevant metrics.
  • How effectively the programme deepens the customer / provider relationship.
  • Effectiveness of the communication of benefits to the consumer.

Entrants are invited from card issuers, their brands, merchant acquirers and other payments providers who can demonstrate a true understanding of their customers’ needs through the delivery of customer service excellence. Entry submissions should detail specific achievements or initiatives between 1 January 2021 and 31 August 2022 that demonstrate measurable impact of an innovative customer care strategy on customer satisfaction and retention levels.

Entries must be associated with the payment product (as opposed to general banking services or in the case of merchant acquirers with their merchant customers. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

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  • Evidence of deployment of innovative and effective customer care strategy during the qualifying period.
  • Use of multiple channels of customer service delivery to better meet consumer needs.
  • Evidence that customer service achievements are driving excellence and improving levels of customer satisfaction.
  • Provide relevant metrics.

Entries are invited for new payments initiatives that are in early market development, between 1 January 2021 and 31 August 2022. Entrants must be live with their service or initiative and boarding new customers on a business as usual basis (This means the initiative should be beyond Proof of concepts and early trials and should be in the scaling phase). This category does not need to provide commercial success metrics but will be expected to provide clarity on how the initiative creates value for users and the customer segments targeted. This category is limited solely to payments related initiatives covering the transferal of funds or token of exercisable value (electronic or otherwise) between parties at the point of transaction or thereafter.

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  • Detailed description and rationale for the development
  • Evidence of innovation and differentiation
  • Demonstrate the customer value proposition
  • Go to market plan

Innovation in payments comes in many forms, the industry has a long-standing reputation to be innovative from design through to service enablement. Entries are invited from all industry participants that have developed and launched an innovation in Payments in the period. Judges will be looking for innovations that tackle an area of; payment friction, payment access, processing, and/or service support, or other complimentary areas. The core criteria is that the innovation should be new and innovative (not having been done before or, a dramatic improvement over an existing option). It will need to have been implemented or launched between 1 January 2021 and 31 August 2022, and have increased the organisation’s competitiveness & effectiveness and could be considered one of the firsts in the market. An innovation can be a product, service, technology, system or procedure.

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  • Level of consumer impact.
  • Level of business impact.
  • Level of industry impact.
  • Degree of innovation.
  • Demonstrate competitive advantage.
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Entries will be accepted from companies who offer facilities for any electronic payment or money transmission e.g. which do not necessarily require a physical card or card account. This could include mobile payments, electronic wallets, peer-to-peer payments, bank-to-bank payments, money transmission services, e-money, electronic vouchers, tokenisation, Cryptocurrency and other alternative or digital payments propositions. Entries should cover initiatives implemented or launched between 1 January 2021 and 31 August 2022. Entries should be in the name of the organisation that has the direct interface with the end user.

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  • Evidence of innovation.
  • Demonstrate the customer value proposition.
  • Speed of adoption by users and other indicators of strong market reception.
  • Demonstrate commercial success including relevant metrics.
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Entries are accepted from any regulated provider using Open Banking to offer new or refreshed payment or associated services to their customers. The initiative could relate to any part of the payment process, including personal and business current accounts, credit cards and online e-money accounts or could be using the Open Banking Account Information Service to provide an enhanced service for provision of credit facilities. Entries should refer to activity during the period 1 January 2021 to 31 August 2022. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

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  • Evidence of Innovation.
  • Degree to which Open Banking has enabled the initiative.
  • Evidence of an improvement in customer experience and / or business performance – provide relevant metrics.
  • Level of impact on the industry.
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Entries are invited for a payments-related marketing campaign executed between 1 January 2021 and 31 August 2022. Within the context of an overall marketing strategy, Entrants should outline how their organisation has used an integrated campaign to improve market share, drive sales, enhance customer loyalty, drive customer engagement, target specific or new markets, etc. Please note that entries should be in the name of the organisation that has the direct interface with the end user. NB. While look and feel is important in this category, proof of success is critical.

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  • Creativity and use of techniques to successfully engage with target audience and achieve objectives.
  • Campaign differentiators and innovations.
  • Results achieved in terms of brand awareness and /or sales.
  • To what extent the campaign was a success against objectives - provide relevant metrics.

This award is open to any technology, facility or initiative offered or executed as a payment facility at the point of transaction or post transaction. Entries will be expected to demonstrate how the payment facility has; enhanced consumer choice, reduced customer payment friction, lowered the fees of accepting and managing payments, or increased the speed of payment orchestration with added value services. Entries will need to provide clear measurable data on how the payment facility provides value and benefits through the channel(s) in which they are provided (online, POS, mobile, in-transit, location specific etc.) and how the payment facility provides value. Submissions should detail specific achievements and initiatives that have been implemented or launched between 1 January 2021 and 31 August 2022.

Entries should be submitted by the organisation that has the direct interface with the end payer or the retailer/merchant that is offering the programme.

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  • Evidence of innovation and differentiation
  • Impact on Customers
  • Availability of Payment Facility through multiple channels
  • Illustrate the improvement on the customer experience – provide relevant metrics

The Card and Payments Awards welcome entries for this exciting award which recognises a newcomer organisation that commenced operating no earlier than 36 months prior to 1 April 2022. The organisation will be offering a payments related service or product which is delivering value and benefit to any aspect of the payments ecosystem. The organisation will be making an impact through performance, innovation, value to stakeholders etc. It will deliver an innovative solution to a specific set of problems or indeed it may be creating opportunity. The judges will be interested to see that the organisation is performing well and gaining in traction with an initiative that promises longevity. The organisation might evidence developed relationships, implementations, contracts and other indications of positive performance.

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  • The organisation delivers an innovative solution or indeed creates an opportunity.
  • The organisation is performing well, gaining traction in the market and further growth is projected.
  • The organisation stands out from its competition.
  • Quality of submission and the degree that the entrant can evidence a trajectory towards success.
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This award is open to any technology, facility or initiative offered or executed at point of sale (both hardware and software) and can provide evidence of an enhancement or improvement throughout the payments process to either the consumer or the business. This can be in the physical or virtual environment. Submissions should detail specific achievements and initiatives that have been implemented or launched between 1 January 2021 and 31 August 2022. Entries should be submitted by the organisation that has the direct interface with the end payer or the retailer / merchant that is offering the programme.

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  • Demonstrate the Customer Value Proposition.
  • Evidence the creative and innovative elements of the product.
  • Demonstrate commercial success - provide any available relevant metrics.
  • Effectiveness of the application in improving the retail environment

Entries will be accepted in relation to any processing programme or proposition in any part of the payments value chain. This can be in the physical or virtual environment. Where relevant, submissions can be in conjunction with other payment providers or the merchant customer. The entries must demonstrate that the implementation is effective and commercially viable. Entries may be in respect of a single significant project or programme, which does not have to be new during the reporting period, but results must refer to activity between 1 January 2021 and 31 August 2022. Entries should be in the name of the organisation that has direct interface with the end user.

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  • Level of customer impact.
  • The project or programme has been demonstrably successful.
  • Level of impact on the industry.
  • Evidence of an improvement in customer experience and/or business performance - provide relevant metrics.

The judges will make this award to the card brand / issuer or payments provider who can demonstrate creative thinking behind the design of its card or digital payments interface. Qualifying designs will have been brought to market between 1 January 2021 and 31 August 2022. The design should stand out in the market and serve to enhance the relationship between customer and provider. Whether physical card or digital interface the judges will be looking for designs that are complimentary with the brand and can evidence that the design has performed well. Please note that entries should be in the name of the organisation that has the direct interface with the end user. If you are submitting a card design, please send 6 physical samples in addition to a high resolution image. If you are submitting a digital payments interface please submit high resolution images.

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  • Clear visual and aesthetic appeal.
  • Stand out in market / consumer appeal.
  • Innovation / user experience.
  • Suitability of design and fit with brand values.

Open to card issuers, banking acquirers, retailers and other payment companies who will be expected to set out an innovative solution which has improved the security of customers’ transactions at any stage of the payment process or has protected the customer from internet, mobile or other card-not-present (CNP) fraud, identity theft, card interception etc. Submissions for your fraud prevention or detection initiative should focus on activity between 1 January 2021 and 31 August 2022. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

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  • Innovative nature of the security/ anti-fraud development.
  • Evidence of material uplift in customer security and fraud control.
  • Demonstrate commercial success, including relevant metrics.

This award will go to the payments provider that can show how it has offered the best service focussed on the corporate customer (large or small). Judges will be interested in creative and innovative elements of the service, including (but not limited to) how it can deliver value to users, ease of onboarding, customer authentication and also assist in managing costs and driving savings. Results should reflect achievements during the period between 1 January 2021 and 31 August 2022. Please note that entries should be in the name of the organisation that has the direct interface with the end user. the name of the organisation that has the direct interface with the end user.

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  • Demonstrate the Customer Value Proposition.
  • Evidence the creative and innovative elements of the service.
  • Demonstrate commercial success, including relevant metrics.
  • Benefits to the business user.
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This award will recognise card brands, issuers, banking acquirers or other payments companies who have leveraged new or existing information and communications technology in either an innovative or creative manner to deliver an innovative solution related to payments or indeed to create a new opportunity. Entries are encouraged from organisations which can demonstrate and measure the use of information technology as an enabler for business and customer advantage. The qualifying period is 1 January 2021 to 31 August 2022. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

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  • Degree to which the technology is the key enabler of the initiative.
  • The technology delivers an innovative solution to a specific problem or creates an opportunity.
  • The benefits to the business and / or customer delivered by the use of technology
  • Demonstrate competitive advantage
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Entries are invited from all industry participants to demonstrate a project that has benefitted broader society. The judges will be looking for a successful community project illustrating results achieved between 1 January 2021 and 31 August 2022, which has effectively delivered its corporate and social responsibility objectives and has made a material and sustainable difference to the community/ stakeholder groups it is serving.

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  • The programme relates to community, social or ethical issues.
  • The programme demonstrably benefits key stakeholders.
  • The programme has been successful and will deliver a sustainable impact.
  • Provide relevant metrics.

This award is open to any qualifying entrant who has made a significant contribution to the advancement of socially inclusive treatment of customers. Entries should demonstrate how the customer is at the heart of the organisation’s business activities and how the organisation is delivering consistently fair outcomes to all consumers, is proactive about remedying any shortcomings and how social and financial inclusion is integral to their business culture and ethos. Entries may be in respect of a single significant project or programme, as well as those organisations who are seeking to cater to vulnerable consumers (demographically, financially or socio-economically). The qualifying period is 1 January 2021 to 31 August 2022.

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  • The degree to which financial inclusion has been advanced within the reporting period.
  • Evidence of innovation with regards to fair treatment of all customers.
  • Entry evidences that good business performance and the principles of financial inclusion are entirely compatible.
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This special award is open during the year to all and will be presented to an individual or team who has had an influential impact on the industry over the past 18 months up to August 2022. The achievement is likely to have made a significant contribution to the advancement and success of any aspect of the card and payments industry. Nominations are open to individuals and organisations in the industry and are not restricted to financial institutions.

The nominations should consist of a maximum of 1000 words, including evidential documentation, detailing the achievements and why the entry should be recognised. The judges will also nominate candidates that they feel qualify for this award.


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