Shortlist 2023
Congratulations to all the Finalists!
Entries will be accepted from companies that have undertaken an initiative to reduce or counter-act their carbon footprint, between 1 January 2021 and 31 August 2022, to achieve net neutral impact on the environment, having committed to achieving Zero carbon emission standards. Judges will be looking for entries that show a deep-seated commitment to the environment as a core part of the business culture backed up with definable and clear actions that are targeted and measured.
Angela Burdett-Coutts Debit Card launch
Coutts has created a new debit card, made of 86% recycled material. For each transaction using the debit card, Coutts & Co. will donate 10p to the Coutts Charitable Foundation (registered with the Charity Commission for England and Wales, number 1150784), up to a maximum of £1,000,000 per year*. Inspired by philanthropist Angela Burdett-Coutts, the Foundation supports sustainable approaches to tackle the causes and consequences of poverty. *See https://www.coutts.com/positivity for more information.
Conferma Carbon Reporting
G+D Pledge 2030
HSBC Sustainable Card Programme: Recycled Plastic Debit and Credit Cards and Reforestation
NatWest Group commercial sustainable (rPVC) credit and debit cards
Positive climate change: ekko and PPS, an Edenred Company
Entries are invited for any payments-related Customer Experience (CX) initiative that has been implemented or launched between 1 January 2021 and 31 August 2022. Entrants should consider how digitally enhanced CX has been applied to improve services, reduce or remove barriers or enhance the user experience for users within the payment’s ecosystem. The judges want to understand how the initiative has enhanced the end user experience, effectively differentiating the experience from others on the market. B2B and B2C CX initiatives and interfaces will be considered.
The judges will be looking for well-defined success metrics that demonstrate an improved user experience. Entries should be in the name of the organisation that has the direct interface with the end user.
Bip - UK’s first digital-only credit card by NewDay
Credit scores brought to life with NatWest’s Know My Credit Score
Self Serve Debit Card Disputes via Mobile Banking App
Transact International Payments
Entries will be accepted from companies that can demonstrate an innovative use of Artificial Intelligence or Machine Learning (AI/ML) to deliver either an improved experience or a new opportunity. The judges want to understand how AI/ML has been used, the changes that it enabled and the metrics that have been applied to measure success. The entry should demonstrate the use of AI/ML being used directly within the payments and associated processes.
Entries should cover applications that have been between 1 January 2021 and 31 August 2022. Entries should be in the name of the organisation that has the direct interface with the end user.
ANNA's Deployment of AI and ML
DisputeLab from Fi911
Good for Australia: eftpos drives down fraud losses with real time machine learning
TSYS delivers unrivalled model stability despite behavioural shock of pandemic‑driven spending changes
Entries will be accepted from card brands, issuers, account providers, merchant acquirers, retailers and other payments companies for payments related benefits and loyalty schemes or specific initiatives launched between 1 January 2021 and 31 August 2022. Judges will be looking for examples of benefits packages or linked loyalty engagement programmes, that demonstrate how they have addressed customer needs and provided an attractive value proposition to specific customers to drive increased engagement / loyalty, improve sales and provide overall benefits to both customer and provider to encourage increased usage, purchase or repeat custom.
For acquirer entries, judges will want to see innovative merchant programmes that incentivise and reward either end customers. Please note that entries should be in the name of the organisation that has the direct interface with the end user.
Capital on Tap Business Credit Card
NatWest Group MyRewards – Unlocking the power of customer data to create a more relevant and rewarding programme
Powering up Rewards on British Airways American Express Credit Cards
Vanquis Credit Card Loyalty Upgrade Program
Entries are invited for credit products (including credit & charge cards) and credit facilities (including BNPL and POS Finance) available to consumers between 1 January 2021 and 31 August 2022. Submissions must be in respect of products that have been either launched or are existing products which have been refreshed and repromoted during the qualifying window. Judges will be looking for products that provide one or more of the following: a differentiated proposition, an attractive or compelling offer to the customer, show creative or innovative elements.
All entries must be able to demonstrate commercial success delivered during the reporting period. Please note that entries should be in the name of the organisation that has the direct interface with the end user.
Barclaycard Avios and Avios Plus, in partnership with Mastercard
Bip
Credit Card Instalment Plans: Grouped Purchases
DivideBuy’s intuitive lending solution embodies fair, ethical and transparent finance
NatWest Buy Now Pay Later
Newpay – responsibly breaking bigger buys into bitesize payments at checkout
The new MBNA Platinum VISA Credit Card
Tymit Credit Card: Financial freedom without fear.
Entrants are invited from card issuers, their brands, merchant acquirers and other payments providers who can demonstrate a true understanding of their customers’ needs through the delivery of customer service excellence. Entry submissions should detail specific achievements or initiatives between 1 January 2021 and 31 August 2022 that demonstrate measurable impact of an innovative customer care strategy on customer satisfaction and retention levels.
Entries must be associated with the payment product (as opposed to general banking services or in the case of merchant acquirers with their merchant customers. Please note that entries should be in the name of the organisation that has the direct interface with the end user.
Building outstanding customer service from scratch
CAPITAL ONE – RAISING QUALITY TO IMPROVE CUSTOMER OUTCOMES
Customer Service Excellence at Vanquis Bank
Elavon customer service team
Lloyds Banking Group (LBG) - Contactless Card Controls
Entries are invited for new payments initiatives that are in early market development, between 1 January 2021 and 31 August 2022. Entrants must be live with their service or initiative and boarding new customers on a business as usual basis (This means the initiative should be beyond Proof of concepts and early trials and should be in the scaling phase). This category does not need to provide commercial success metrics but will be expected to provide clarity on how the initiative creates value for users and the customer segments targeted. This category is limited solely to payments related initiatives covering the transferal of funds or token of exercisable value (electronic or otherwise) between parties at the point of transaction or thereafter.
A B2B payments and financial operations solution that automates money flow
DIGISEQ – moving contactless payments beyond cards and phones, and into the fast-growing wearable tech world.
Digitising and monetising financial intent
Razer Gold launches in Europe with Funanga
Tink's Payment Initiation
Innovation in payments comes in many forms, the industry has a long-standing reputation to be innovative from design through to service enablement. Entries are invited from all industry participants that have developed and launched an innovation in Payments in the period. Judges will be looking for innovations that tackle an area of; payment friction, payment access, processing, and/or service support, or other complimentary areas. The core criteria is that the innovation should be new and innovative (not having been done before or, a dramatic improvement over an existing option). It will need to have been implemented or launched between 1 January 2021 and 31 August 2022, and have increased the organisation’s competitiveness & effectiveness and could be considered one of the firsts in the market. An innovation can be a product, service, technology, system or procedure.
Carat from Fiserv Enables Omnichannel Commerce for Merchants
Ethoca Alerts and Ethoca Consumer ClarityTM
Lloyds Banking Group's ‘Your Credit Score’
SWIFT Go
Taking Back Control: the deployment revolution
Weavr supports innovators who are not just building a business, they’re changing the game!
Entries will be accepted from companies who offer facilities for any electronic payment or money transmission e.g. which do not necessarily require a physical card or card account. This could include mobile payments, electronic wallets, peer-to-peer payments, bank-to-bank payments, money transmission services, e-money, electronic vouchers, tokenisation, Cryptocurrency and other alternative or digital payments propositions. Entries should cover initiatives implemented or launched between 1 January 2021 and 31 August 2022. Entries should be in the name of the organisation that has the direct interface with the end user.
DIGISEQ – hands-free NFC means mobile payments without phones, and contactless beyond cards
Fireblocks provides secure, instant merchant payout and cross-border payment infrastructure in crypto
Funanga grows CashtoCode payments service globally
MultiPass – multicurrency business payments for global operations, empowered by technology, delivered by people
Pax2pay's Payments Optimisation Engine
Entries are accepted from any regulated provider using Open Banking to offer new or refreshed payment or associated services to their customers. The initiative could relate to any part of the payment process, including personal and business current accounts, credit cards and online e-money accounts or could be using the Open Banking Account Information Service to provide an enhanced service for provision of credit facilities.
Entries should refer to activity during the period 1 January 2021 to 31 August 2022. Please note that entries should be in the name of the organisation that has the direct interface with the end user.
A Unique Approach to Enabling Open Banking for the Payments Industry
MoneySuite - A SME Billing and Payments Platform
Ozone API is shaping the global open banking ecosystem
Tink's Payment Initiation
VRP (Variable Recurring Payments)
Entries are invited for a payments-related marketing campaign executed between 1 January 2021 and 31 August 2022. Within the context of an overall marketing strategy, Entrants should outline how their organisation has used an integrated campaign to improve market share, drive sales, enhance customer loyalty, drive customer engagement, target specific or new markets, etc. Please note that entries should be in the name of the organisation that has the direct interface with the end user. NB. While look and feel is important in this category, proof of success is critical.
#LightItUp - Visa & Revolut in partnership with Anthony Joshua
Amazon "Win Back" Campaign
American Express Summer Drop campaign celebrating the possibilities unlocked when you’re #WithAmex
American Express – ‘The Card is for Business, The Points are for Pleasure’
Featurespace Technologist campaign
NatWest Group and Disasters Emergency Committee’s Ukraine Humanitarian Appeal
The BRIT Awards with Mastercard: #ShoutOut
Visa & Barclays join forces to promote new money management features
Visa & Revolut in partnership with the Royal British Legion
Visa - UEFA Women’s EURO 2022 - “When more of us play, all of us win”
This award is open to any technology, facility or initiative offered or executed as a payment facility at the point of transaction or post transaction. Entries will be expected to demonstrate how the payment facility has; enhanced consumer choice, reduced customer payment friction, lowered the fees of accepting and managing payments, or increased the speed of payment orchestration with added value services. Entries will need to provide clear measurable data on how the payment facility provides value and benefits through the channel(s) in which they are provided (online, POS, mobile, in-transit, location specific etc.) and how the payment facility provides value. Submissions should detail specific achievements and initiatives that have been implemented or launched between 1 January 2021 and 31 August 2022.
Entries should be submitted by the organisation that has the direct interface with the end payer or the retailer/merchant that is offering the programme.
Best Payment Facility: B4B Payments
With over 15 years of expertise in payments, B4B Payments is a globally recognised and trusted provider of card issuing and payment services, a fast-growing fintech company and a well-established presence in the prepaid card sector since 2005.
BR-DGE Payment Orchestration
CellPoint Digital; leading payment orchestration
Credit Card Instalment Plans: Grouped Purchases
Enabling differentiated payment experiences through reliable and real-time payments infrastructure
FX Box
Outpayce from Amadeus
Global Payments Exemption Optimisation Solution
Newpay – responsibly breaking bigger buys into bitesize payments at checkout
The Card and Payments Awards welcome entries for this exciting award which recognises a newcomer organisation that commenced operating no earlier than 36 months prior to 1 April 2022. The organisation will be offering a payments related service or product which is delivering value and benefit to any aspect of the payments ecosystem. The organisation will be making an impact through performance, innovation, value to stakeholders etc. It will deliver an innovative solution to a specific set of problems or indeed it may be creating opportunity. The judges will be interested to see that the organisation is performing well and gaining in traction with an initiative that promises longevity. The organisation might evidence developed relationships, implementations, contracts and other indications of positive performance.
CollecTin donation station with Give A Little point of donation software platform
MoneySuite - A SME Billing and Payments Platform
Positive climate change: ekko and PPS, an Edenred Company
This award is open to any technology, facility or initiative offered or executed at point of sale (both hardware and software) and can provide evidence of an enhancement or improvement throughout the payments process to either the consumer or the business. This can be in the physical or virtual environment. Submissions should detail specific achievements and initiatives that have been implemented or launched between 1 January 2021 and 31 August 2022. Entries should be submitted by the organisation that has the direct interface with the end payer or the retailer / merchant that is offering the programme.
DIGISEQ – delivering the future of in-store POS payments with a stylish twist.
DivideBuy’ – mobilising responsible lending and rapid onboarding through a unique POS solution
Funanga CashtoCode brings cash POS transactions up-to-date
Global Payments Bleep Solution - ePOS for events
Magnati and Fiserv Enables Businesses to Accept Contactless Payments on Their Phones
Newpay – responsibly breaking bigger buys into bitesize payments at checkout
PCI Pal Digital Payments – Pay By Bank
Square Stand - a professional point of sale in your iPad
Entries will be accepted in relation to any processing programme or proposition in any part of the payments value chain. This can be in the physical or virtual environment. Where relevant, submissions can be in conjunction with other payment providers or the merchant customer. The entries must demonstrate that the implementation is effective and commercially viable. Entries may be in respect of a single significant project or programme, which does not have to be new during the reporting period, but results must refer to activity between 1 January 2021 and 31 August 2022. Entries should be in the name of the organisation that has direct interface with the end user.
BR-DGE Payment Orchestration
Enabling differentiated payment experiences through reliable and real-time payments infrastructure
Enfuce – conquering creaky legacy platforms with the power of the cloud
Marqeta
Transact International Payments
The judges will make this award to the card brand / issuer or payments provider who can demonstrate creative thinking behind the design of its card or digital payments interface. Qualifying designs will have been brought to market between 1 January 2021 and 31 August 2022. The design should stand out in the market and serve to enhance the relationship between customer and provider. Whether physical card or digital interface the judges will be looking for designs that are complimentary with the brand and can evidence that the design has performed well. Please note that entries should be in the name of the organisation that has the direct interface with the end user.
If you are submitting a card design, please send 6 physical samples in addition to a high resolution image. If you are submitting a digital payments interface please submit high resolution images.
#LightItUp - Visa & Revolut in partnership with Anthony Joshua
A new era for American Express Centurion®
Angela Burdett-Coutts Debit Card launch
Coutts has created a new debit card, made of 86% recycled material. For each transaction using the debit card, Coutts & Co. will donate 10p to the Coutts Charitable Foundation (registered with the Charity Commission for England and Wales, number 1150784), up to a maximum of £1,000,000 per year*. Inspired by philanthropist Angela Burdett-Coutts, the Foundation supports sustainable approaches to tackle the causes and consequences of poverty. * See https://www.coutts.com/positivity for more information.
Convego® Beyond - Environmentally Friendly Banking Cards - The Convego Natural card (PLA)
Design For Good: creating UX for a better way to manage money
New ‘Iconic Hexagon’ payment card designs with accessible and sustainable features
Wessex, Adflex & HSBC Corporate Cards: Improved customer experience through partnership and technology
HSBC
Open to card issuers, banking acquirers, retailers and other payment companies who will be expected to set out an innovative solution which has improved the security of customers’ transactions at any stage of the payment process or has protected the customer from internet, mobile or other card-not-present (CNP) fraud, identity theft, card interception etc. Submissions for your fraud prevention or detection initiative should focus on activity between 1 January 2021 and 31 August 2022. Please note that entries should be in the name of the organisation that has the direct interface with the end user.
Barclaycard Payments uses Merchant Risk Monitoring to reduce risk whilst helping clients to grow their business
Chargebacks911: a unique solution for effective chargeback mitigation
F.CODE: Rocker Touch
Funanga eliminates fraud and chargebacks in cash payments
Pannvoate and CyberloQ collaborate to provide unique proprietary MFA technology for the banking and payments industry
Protecting Customers from e-commerce Card Scams using Advanced Data and Analytics
This award will go to the payments provider that can show how it has offered the best service focussed on the corporate customer (large or small). Judges will be interested in creative and innovative elements of the service, including (but not limited to) how it can deliver value to users, ease of onboarding, customer authentication and also assist in managing costs and driving savings. Results should reflect achievements during the period between 1 January 2021 and 31 August 2022. Please note that entries should be in the name of the organisation that has the direct interface with the end user. the name of the organisation that has the direct interface with the end user.
A B2B payments and financial operations solution
Capital on Tap
CellPoint Digital; leading payment orchestration
Kani Payments provides mission-critical intelligence and reporting for fintechs
MultiPass – multicurrency payments for global operations, delivered to businesses by people
Pax2pay Direct- Travel payments made easier
PPS, an Edenred Company and Countingup: making admin easier for SMEs
Tyl by NatWest: a UK SMEs’ payments partner developed with Pollinate
Wessex, Adflex & HSBC Corporate Cards: Improved customer experience through partnership and technology
This award will recognise card brands, issuers, banking acquirers or other payments companies who have leveraged new or existing information and communications technology in either an innovative or creative manner to deliver an innovative solution related to payments or indeed to create a new opportunity. Entries are encouraged from organisations which can demonstrate and measure the use of information technology as an enabler for business and customer advantage. The qualifying period is 1 January 2021 to 31 August 2022. Please note that entries should be in the name of the organisation that has the direct interface with the end user.
Credit scores brought to life with NatWest’s Know My Credit Score
Deko - Outstanding Multi-Lender Alternative Payment Technology Transforms The Future of UK Retail Finance
Guaranteed Payments
MultiPass – multicurrency business payments for global operations, empowered by technology, delivered by people
Entries are invited from all industry participants to demonstrate a project that has benefitted broader society. The judges will be looking for a successful community project illustrating results achieved between 1 January 2021 and 31 August 2022, which has effectively delivered its corporate and social responsibility objectives and has made a material and sustainable difference to the community/ stakeholder groups it is serving.
CAPITAL ONE – BUILDING BETTER FUTURES FOR YOUNG PEOPLE
How American Express is Backing Equal Futures with Blueprint For All
MBNA Community Investment Programme: Helping to create life-changing impacts
NatWest Group and Disasters Emergency Committee’s Ukraine Humanitarian Appeal
Pennies micro-donations enabled by Worldpay from FIS
The PFG/Vanquis Social Impact Programme: investing in our communities
Visa & Revolut in partnership with the Royal British Legion
Visa’s She’s Next Grant Programme, Ireland
This award is open to any qualifying entrant who has made a significant contribution to the advancement of socially inclusive treatment of customers. Entries should demonstrate how the customer is at the heart of the organisation’s business activities and how the organisation is delivering consistently fair outcomes to all consumers, is proactive about remedying any shortcomings and how social and financial inclusion is integral to their business culture and ethos. Entries may be in respect of a single significant project or programme, as well as those organisations who are seeking to cater to vulnerable consumers (demographically, financially or socio-economically). The qualifying period is 1 January 2021 to 31 August 2022.
Digitising benefit payments for the Payment Exception Service (PES)
How American Express is Backing Equal Futures with Blueprint For All
Supporting access to banking for seasonal, temporary and migrant workers
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