The Card and Payments Awards 2024

Best Achievement in Sustainability

Positive climate change: ekko and PPS, an Edenred Company

Company (entry in the name of)

PPS

Entry Description

Together, ekko and PPS have launched a debit card and app that helps consumers begin their fight against climate change every single day. The solution fits seamlessly into everyday life, empowers each of us to understand our impacts and motivates us to make a positive change in a new way.

Best App User Experience (CX Initiative)

Self Serve Debit Card Disputes via Mobile Banking App

Company (entry in the name of)

Lloyds Banking Group

Entry Description

LBG have created a ground-breaking fully automated customer journey, that enables the raising and refund of disputes via their mobile banking app. The claim is processed in real-time and if meeting the qualifying criteria the customer receives a refund within minutes.

Best Application of AI or ML in Financial Services

ANNA's Deployment of AI and ML

Company (entry in the name of)

ANNA

Entry Description

ANNA harnesses the power of Artificial Intelligence and Machine Learning in unique and clever ways to provide its customer base of busy SME owners and freelancers with the tools to do fast, secure financial admin and business banking on-the-go.

Best Benefits or Loyalty Scheme

Vanquis Credit Card Loyalty Upgrade Program

Company (entry in the name of)

Vanquis

Entry Description

Supporting our customers through their journey to better credit is core to our purpose. Our loyalty upgrade program is exemplary of this. A new strategy for Vanquis, we designed a rich suite of benefits for long-standing customers who had improved their credit rating– rewarding their loyalty and financial progress.

Best Consumer Credit Card or Credit Facility

Credit Card Instalment Plans: Grouped Purchases

Company (entry in the name of)

NatWest Group

Entry Description

Credit Card Instalment Plans "Grouped Purchases" is a feature NatWest Group offer to its Credit Card customer base, providing customers with the ability to pay back up to 5 transactions in one monthly instalment for a small fee instead of interest.

Best Customer Service

Customer Service Excellence at Vanquis Bank

Company (entry in the name of)

Vanquis

Entry Description

Vanquis Bank Service Excellence is a broad ranging programme of transformation activity which has led to the achievement of Customer Satisfaction and Effort results which outperform both industry and all-sector averages (as measured by the Institute of Customer Service / ICS), alongside improving support for our most vulnerable customers.

Best Future Payments Initiative

Digitising and monetising financial intent

Company (entry in the name of)

HyperJar Ltd

Entry Description

HyperJar customers digitise - and monetise - their financial intent. Using unlimited, sub-accounts (visualised as Jars), they can commit tranches of money to future spending goals - or retailers. After a soft launch in October 2020, we started 2021 with customer numbers in the very low thousands, ready for growth.

Best Industry Innovation

SWIFT Go

Company (entry in the name of)

SWIFT

Entry Description

SWIFT Go is a transformative new service developed in close collaboration with the global SWIFT community to meet the needs of small businesses and consumers that send money across borders and need a service to facilitate predictable, fast, secure and competitively priced, low-value, cross-border payments.

Best Initiative in Digital or Complementary Payments

Fireblocks provides secure, instant merchant payout and cross-border payment infrastructure in crypto

Company (entry in the name of)

Fireblocks

Entry Description

Fireblocks brought the first enterprise-grade payments infrastructure to market, allowing payment service providers to securely support merchant pay-outs, cross-border payments, and pay-in of digital assets, at scale. Fireblocks enables financial institutions such as PSP, exchanges, custodians, banks, lending and trading desks, and hedge funds to securely scale digital asset businesses.

Best Initiative in Open Banking

VRP (Variable Recurring Payments)

Company (entry in the name of)

NatWest

Entry Description

NatWest recently became the first UK bank to offer Variable Recurring Payments (VRP) as a new and convenient payment option for businesses and consumers – going above and beyond the requirement for banks to provide VRP for account sweeping use cases.

Best Marketing Campaign

Visa - UEFA Women’s EURO 2022 - “When more of us play, all of us win”

Company (entry in the name of)

Visa Europe

Entry Description

Visa’s purpose-led campaign presented Visa as a brand that genuinely believes in uplifting and including people, on and off the pitch. Visa used their sponsorship of the UEFA Women’s EURO 2022 to authentically celebrate female football players and independent business owners, and communicate its brand beliefs

Best Payment Facility

BR-DGE Payment Orchestration

Company (entry in the name of)

BR-DGE

Entry Description

BR-DGE are on a mission to shift control back to merchants because payments have become too complicated and inflexible. Pushing the boundaries of payment technology, BR-DGE have built an independent payment orchestration platform, that’s simple to integrate, enabling merchants to build resilience, consolidate reporting and innovate at speed.

Best Payments Industry Newcomer

MoneySuite - A SME Billing and Payments Platform

Company (entry in the name of)

MoneySuite

Entry Description

MoneySuite is the best billing and payment platform to facilitates any business with payment collection capabilities without any technical effort.

Best POS Solution

Square Stand - a professional point of sale in your iPad

Company (entry in the name of)

Square

Entry Description

On Monday 11th April - Square announced the launch of its new Stand in all eight of its global markets simultaneously - allowing businesses of all types and sizes around the world to turn their iPad into a professional and versatile point of sale.

Best Processing Programme or Proposition

Transact International Payments

Company (entry in the name of)

Transact Campus

Entry Description

Transact International Payments simplifies international payment processes and reconciliations with a single, seamless platform so transactions are secure and compliant. The platform supports students from over 162 countries, accepts 134 currencies, and offers faster disbursements with no additional cost to add International Payments to the ePayment or eMarket modules.

Best Product Design

Angela Burdett-Coutts Debit Card launch

Company (entry in the name of)

Coutts

Entry Description

Coutts has designed a new debit card concept that celebrates the life and philanthropic work of Angela Burdett-Coutts. Angela was ‘the founding mother of women’s philanthropy’ and is the inspiration for the Coutts Foundation whose mission is to support sustainable approaches to tackle the causes and consequences of poverty.

Best Security or Anti-Fraud Development

Chargebacks911: a unique solution for effective chargeback mitigation

Company (entry in the name of)

Chargebacks911

Entry Description

Most merchants don’t know how to distinguish friendly fraud from genuine chargebacks – or how to effectively respond. To combat the issue, it’s essential that retailers implement a multi-layered fraud solution composed of both pre- and post-transaction elements to identify the root cause of chargebacks. Enter Chargebacks911.

Best Service to Business

Capital on Tap

Company (entry in the name of)

Capital on Tap

Entry Description

Capital on Tap provides an all-in-one small business credit card and spend management platform. Capital on Tap makes it easy for small business owners to manage cards for their employees, access funding for their business, and earn cash back, travel, and gift card rewards on every pound their business spends.

Best Technology Initiative

Deko - Outstanding Multi-Lender Alternative Payment Technology Transforms The Future of UK Retail Finance

Company (entry in the name of)

Deko

Entry Description

Deko’s powerful cloud-based tiered decision-making technology uniquely provides consumers with instant access to multiple lenders, opening greater access to flexible finance options, in-store or online. The impact? More than £3 billion in credit applications processed, 350+ merchants now connected and outstanding 5-star customer reviews on TrustPilot. Any Basket, Anytime, Anywhere.

Changing Lives in the Community

MBNA Community Investment Programme: Helping to create life-changing impacts

Company (entry in the name of)

Lloyds Banking Group

Entry Description

For almost 30 years, MBNA has helped create life-changing and sustainable impacts within local communities. Against a backdrop of many sponsors and supporters withdrawing funding for vital projects, MBNA instead chose to grow its Community Investment Programme in 2021 and 2022, with approx. £1million supporting a range of community causes.

Social Inclusion in Financial Services

Digitising benefit payments for the Payment Exception Service (PES)

Company (entry in the name of)

ClearBank & PayPoint

Entry Description

The rising possibility of a cashless future heralds a myriad of promises and benefits, but could also see entire populations, in particular the ‘unbanked,’ being left behind. To give unbanked recipients access to their payments electronically, ClearBank and PayPoint joined forces with the DWP to deliver the Payment Exception Service.