Categories

  1. Select the category you wish to enter, use the drop down menu and click ENTER.
  2. To enter multiple categories use the tick boxes and click PROCESS.
  3. Follow the instructions to create an account and register.
  4. You will receive an email, click on the link to validate your account or add the validation code.
  5. Finally, complete the entry form for your submission.
  6. First 3 entries £295, receive 50% off all subsequent entries.

Boost Awards can assist you with putting together your entries, especially when resources are limited. Boost’s team of award entry experts have a history of success. See how they can help you. Contact Boost Awards.

 

Entries are invited for any payments-related CX initiative that has been implemented or launched between 1 January 2020 and 31 August 2021. Entrants should consider how digitally enhanced CX has been applied to reduce or remove barriers and obstacles to users within the payment’s ecosystem, enhancing the end user experience, effectively differentiating the provider from others on the market. B2B and B2C CX initiatives and interfaces will be considered. The judges will be looking for well-defined success metrics that demonstrate an improved user experience. Entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Evidence of deployment of innovative and effective CX strategy during the qualifying period.
  • Scale of adoption by users and other indicators of strong market reception.
  • Evidence that the CX initiative is driving excellence and improving levels of customer satisfaction.
  • Demonstrate commercial success, including relevant metrics.

Entries will be accepted from companies who can demonstrate an innovative use of AI or machine learning to deliver either an improved experience or a new opportunity. Entries are encouraged from organisations which can demonstrate and measure the use of AI as a direct enabler of the payments process. Entries should cover applications that have been launched between 1 January 2020 and 31 August 2021. Entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Degree to which AI is the key enabler of the experience or opportunity.
  • Evidence that AI delivers an innovative solution to a specific problem or creates an opportunity.
  • The benefits to the business and / or customer.
  • Demonstrate competitive advantage – provide relevant metrics.

Entries will be accepted from card brands, issuers, merchant acquirers, retailers and other payments companies for payments related benefits and loyalty schemes launched between 1 January 2020 and 31 August 2021. Judges will be looking for examples of benefits packages or linked loyalty engagement programmes, where entrants can demonstrate how they have addressed customer needs and targeted an attractive value proposition to specific customers to drive increased engagement / loyalty, improve sales and overall benefits to both customer and provider. For acquirer entries, judges will want to see innovative merchant programmes that incentivise and reward customers. Great programmes are only great if they have increased loyalty. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Demonstrate the Customer Value Proposition
  • Evidence of success in generating increased sales, improved loyalty and overall benefits to both customer and provider - provide relevant metrics.
  • Creativity and effectiveness in packaging and fulfilling benefits and/or loyalty programme
  • Transparency of information and clarity of communications

Entries are invited for credit card products (including charge cards) and credit facilities available to consumers between 1 January 2020 and 31 August 2021. Submissions must be in respect of products that have been either launched or are existing products which have been refreshed and repromoted during the qualifying window. Judges will be looking for products which offer best value to the customer, show creative or innovative elements and can demonstrate commercial success delivered during the reporting period. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Demonstrate the Customer Value Proposition.
  • Evidence the creative and innovative elements of the product.
  • Demonstrate commercial success - provide any available relevant metrics.
  • How effectively the programme deepens the customer / provider relationship.
  • Effectiveness of the communication of benefits to the consumer.
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Entrants are invited from card issuers, their brands, merchant acquirers and other payments providers who can demonstrate a true understanding of their customers’ needs through the delivery of customer service excellence. Entry submissions should detail specific achievements and initiatives between 1 January 2020 and 31 August 2021 which show proof of the impact of an innovative customer care strategy on customer satisfaction and retention levels. Entries must be associated with the payment product (as opposed to general bank account servicing) or in the case of merchant acquirers with their merchant customers. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Evidence of deployment of innovative and effective customer care strategy during the qualifying period.
  • Use of multiple channels of customer service delivery to better meet consumer needs.
  • Evidence that customer service achievements are driving excellence and improving levels of customer satisfaction.
  • Provide relevant metrics.

Entries are invited from all industry participants. Judges will be looking for innovations implemented or launched between 1 January 2020 and 31 August 2021, which have increased the organisation’s competitiveness and effectiveness and could be considered firsts in the market. An innovation can be a product, service, technology, system or procedure.

£ 295.00 +VAT (20%)
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  • Level of consumer impact.
  • Level of business impact.
  • Level of industry impact.
  • Degree of innovation.
  • Demonstrate competitive advantage.
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Entries will be accepted from companies who offer facilities for any electronic payment or money transmission e.g. which do not necessarily require a physical card or card account. This could include mobile payments, electronic wallets, peer-to-peer payments, bank-to-bank payments, money transmission services, e-money, electronic vouchers, tokenisation, Cryptocurrency and other alternative or digital payments propositions. Entries should cover initiatives implemented or launched between 1 January 2020 and 31 August 2021. Entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Evidence of innovation.
  • Demonstrate the customer value proposition.
  • Speed of adoption by users and other indicators of strong market reception.
  • Demonstrate commercial success including relevant metrics.

Entries are accepted from any regulated provider using Open Banking to offer new or refreshed payment services to their customers. The initiative could relate to any part of the payment process, including personal and business current accounts, credit cards and online e-money accounts. Entries should refer to activity during the period 1 January 2020 to 31 August 2021. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Evidence of Innovation.
  • Degree to which Open Banking has enabled the initiative.
  • Evidence of an improvement in customer experience and / or business performance – provide relevant metrics.
  • Level of impact on the industry.

Entries are invited for a payments-related marketing campaign executed between 1 January 2020 and 31 August 2021. Entrants should outline, within the context of an overall marketing strategy, how their organisation has used an integrated campaign to improve market share, drive sales, enhance customer loyalty and drive customer engagement, target specific or new markets etc. Please note that entries should be in the name of the organisation that has the direct interface with the end user. NB. While look and feel is important in this category, proof of success is critical.

£ 295.00 +VAT (20%)
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  • Creativity and use of techniques to successfully engage with target audience and achieve objectives.
  • Campaign differentiators and innovations.
  • Results achieved in terms of brand awareness and /or sales.
  • To what extent the campaign was a success against objectives - provide relevant metrics.

This award is open to any technology, facility or initiative offered or executed at point of sale (both hardware and software) and can provide evidence of an enhancement or improvement throughout the payments process to either the consumer or the business. This can be in the physical or virtual environment. Submissions should detail specific achievements and initiatives that have been implemented or launched between 1 January 2020 and 31 August 2021. Entries should be submitted by the organisation that has the direct interface with the end payer or the retailer / merchant that is offering the programme.

£ 295.00 +VAT (20%)
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  • Demonstrate the Customer Value Proposition.
  • Evidence the creative and innovative elements of the product.
  • Demonstrate commercial success - provide any available relevant metrics.
  • Effectiveness of the application in improving the retail environment

The award will go to the best payment facility (excluding credit card) available to consumers during the period 1 January 2020 to 31 August 2021. Submissions should be in respect of products that are new to the market or already existing but have been refreshed and repromoted during the qualifying window. Entries should clearly outline why the product was brought to the market. Judges will be looking for products with an innovative application which respond to customer needs, offer good value and which can evidence commercial success. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Demonstrate the Customer Value Proposition.
  • Evidence the creative and innovative elements of the product.
  • Key benefits to the cardholder.
  • Key benefits to the issuer.
  • Demonstrate commercial success - provide any available relevant metrics.

The Card and Payments Awards welcome entries for this exciting award which recognises a newcomer organisation that commenced operating no earlier than 36 months prior to 1 April 2021. The organisation will be offering a payments related service or product which is delivering value and benefit to any aspect of the payments ecosystem. The organisation will be making an impact through performance, innovation, value to stakeholders etc. It will deliver an innovative solution to a specific set of problems or indeed it may be creating opportunity. The judges will be interested to see that the organisation is performing well and gaining in traction with an initiative that promises longevity. The organisation might evidence developed relationships, implementations, contracts and other indications of positive performance.

£ 295.00 +VAT (20%)
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  • The organisation delivers an innovative solution or indeed creates an opportunity.
  • The organisation is performing well, gaining traction in the market and further growth is projected.
  • The organisation stands out from its competition.
  • Quality of submission and the degree that the entrant can evidence a trajectory towards success.
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Entries will be accepted in relation to any processing programme or proposition in any part of the payments value chain. This can be in the physical or virtual environment. Where relevant, submissions can be in conjunction with other payment providers or the merchant customer. The entries must demonstrate that the implementation is effective and commercially viable. Entries may be in respect of a single significant project or programme, which does not have to be new during the reporting period, but results must refer to activity between 1 January 2020 and 31 August 2021. Entries should be in the name of the organisation that has direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Level of customer impact.
  • The project or programme has been demonstrably successful.
  • Level of impact on the industry.
  • Evidence of an improvement in customer experience and/or business performance - provide relevant metrics.

The judges will make this award to the card brand / issuer or payments provider who can demonstrate creative thinking behind the design of its card or digital payments interface. Qualifying designs will have been brought to market between 1 January 2020 and 31 August 2021. The design should stand out in the market and serve to enhance the relationship between customer and provider. Whether physical card or digital interface the judges will be looking for designs that are complimentary with the brand and can evidence that the design has performed well. Please note that entries should be in the name of the organisation that has the direct interface with the end user. If you are submitting a card design, please send 14 physical samples in addition to a high resolution image. If you are submitting a digital payments interface please submit high resolution images.

£ 295.00 +VAT (20%)
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  • Clear visual and aesthetic appeal.
  • Stand out in market / consumer appeal.
  • Innovation / user experience.
  • Suitability of design and fit with brand values.

Open to card issuers, banking acquirers, retailers and other payment companies who will be expected to set out an innovative solution which has improved the security of customers’ transactions at any stage of the payment process or has protected the customer from internet, mobile or other card-not-present (CNP) fraud, identity theft, card interception etc. Submissions for your fraud prevention or detection initiative should focus on activity between 1 January 2020 and 31 August 2021. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Innovative nature of the security/ anti-fraud development.
  • Evidence of material uplift in customer security and fraud control.
  • Demonstrate commercial success, including relevant metrics.

This award will go to the payments provider that can show how it has offered the best service focussed on the corporate customer (large or small). Judges will be interested in creative and innovative elements of the service, including (but not limited to) how it can deliver value to users, ease of onboarding, customer authentication and also assist in managing costs and driving savings. Results should reflect achievements during the period between 1 January 2020 and 31 August 2021. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Demonstrate the Customer Value Proposition.
  • Evidence the creative and innovative elements of the service.
  • Demonstrate commercial success, including relevant metrics.
  • Benefits to the business user.
Sponsored by:

This award will recognise card brands, issuers, banking acquirers or other payments companies who have leveraged new or existing information and communications technology in either an innovative or creative manner to deliver an innovative solution related to payments or indeed to create a new opportunity. Entries are encouraged from organisations which can demonstrate and measure the use of information technology as an enabler for business and customer advantage. The qualifying period is 1 January 2020 to 31 August 2021. Please note that entries should be in the name of the organisation that has the direct interface with the end user.

£ 295.00 +VAT (20%)
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  • Degree to which the technology is the key enabler of the initiative.
  • The technology delivers an innovative solution to a specific problem or creates an opportunity.
  • The benefits to the business and / or customer delivered by the use of technology
  • Demonstrate competitive advantage
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Entries are invited from all industry participants to demonstrate a project that has benefitted broader society. The judges will be looking for a successful community project illustrating results achieved between 1 January 2020 and 31 August 2021, which has effectively delivered its corporate and social responsibility objectives and has made a material and sustainable difference to the community/ stakeholder groups it is serving.

£ 295.00 +VAT (20%)
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  • The programme relates to community, social or ethical issues.
  • The programme demonstrably benefits key stakeholders.
  • The programme has been successful and will deliver a sustainable impact.
  • Provide relevant metrics.

This award is open to any qualifying entrant who has made a significant contribution to the advancement of socially inclusive treatment of customers. Entries should demonstrate how the customer is at the heart of the organisation’s business activities and how the organisation is delivering consistently fair outcomes to all consumers, is proactive about remedying any shortcomings and how social and financial inclusion is integral to their business culture and ethos. Entries may be in respect of a single significant project or programme, as well as those organisations who are seeking to cater to vulnerable consumers (demographically, financially or socio-economically). The qualifying period is 1 January 2020 to 31 August 2021.

£ 295.00 +VAT (20%)
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  • The degree to which financial inclusion has been advanced within the reporting period.
  • Evidence of innovation with regards to fair treatment of all customers.
  • Entry evidences that good business performance and the principles of financial inclusion are entirely compatible.

This special award is open to all and will be presented to an individual or team who has had an influential impact on the industry. The achievement is likely to have made a significant contribution to the advancement and success of any aspect of the card and payments industry. Nominations may apply to anyone in the industry and are not restricted to financial institutions. The judges will nominate candidates that they feel qualify for this award; however individuals or organisations are also welcome to submit nominations by 27 September 2021. The nominations should consist of a maximum of 250 words detailing the achievement and why it should be recognised.

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