Mary Chen is a payments and fintech leader with more than 10 years of experience driving strategy, product innovation, and operational excellence across global consumer and technology companies. She has held leadership roles at Walmart, HBO Max, HelloFresh, Spotify, and IPSY, where she led initiatives spanning payments, fraud prevention, financial operations, partnerships, and customer experience.

Throughout her career, Mary has focused on building scalable payment ecosystems, optimizing revenue performance, and delivering seamless customer experiences. She is also an active advisor, mentor, and industry contributor, serving on advisory boards and supporting the development of future leaders in payments and financial technology. Mary is passionate about advancing innovation, fostering diversity in the industry, and helping organizations navigate the evolving payments landscape.

Caryn Kaiser has over 25 years of experience in financial services and consumer products at several leading and well-known corporations. Caryn joined Visa in 2018 and is responsible for leading the JPMorgan Chase account team, overall. Caryn and the teams she leads are focused on defining and driving strategic value for both Chase and Visa, growing the joint businesses, maintaining, and strengthening executive relationships, and managing all day-to-day operational matters between the organizations.

Prior to Visa, Caryn was a leader at JPMorgan Chase for nearly 15 years, Caryn held a variety of key roles across the Consumer Credit business including roles in consumer lending, small business, and co-brand/affinity relationships. Following that time at Chase, Caryn spent 6 years at Citibank in the Global Consumer Card business where she was most recently Chief Lending Officer, Global Head Consumer Lending Solutions. Her role at Citibank also included Managing Director, Enterprise Payment Solutions where she led a team responsible for Citi’s Network relationships globally. Caryn also has experience in strategic partnerships and business development with GE Capital and in consumer branding with Procter & Gamble.

Kelley C. Knutson is one of the payments industry’s most respected global leaders, bringing almost four decades of experience across issuing, payments technology, fintech, consumer finance, and financial services. He currently serves as Chief Growth Officer for Total Issuing Solutions (TIS), part of FIS, where he leads the company’s growth organization encompassing sales, account management, business development, partnerships, and commercialization initiatives. Throughout his distinguished career, Kelley has held senior executive leadership positions with FIS, Global Payments, TSYS, Netspend, GE Capital, Visa International, and Clear Money Ltd. He has led businesses across North America, Europe, Asia-Pacific, Latin America, the Middle East, and Africa, earning a reputation for driving growth, innovation, strategic transformation, and strong client relationships across the global payments ecosystem.

Kelley has also served on numerous boards and advisory organizations, including M&S Money, the Prepaid International Forum (PIF), Clear Money Ltd., Dione plc, China UnionPay Data, and other payments and financial services ventures. His extensive international experience is complemented by nearly 30 years living and working in the United Kingdom, giving him a unique global perspective on payments innovation, regulation, and industry evolution. A long-standing supporter of excellence within the payments industry, Kelley has been involved with The Card & Payments Awards since its earliest years in the United Kingdom. As a judge, industry advocate, and executive sponsor representing TSYS, he helped support and celebrate the organizations, innovations, and leaders that have shaped the modern payments landscape. TSYS served as a Prime Sponsor of the awards during the formative years of the program, reflecting Kelley’s commitment to recognizing industry achievement and advancing innovation across the sector.

As Chairman of The Card & Payments Awards USA, Kelley brings deep industry expertise, global perspective, and a long-standing passion for recognizing excellence across the payments ecosystem. His leadership will help ensure the awards maintain the independence, credibility, and high standards that have made The Card & Payments Awards one of the industry’s most respected recognition programs, while supporting its expansion and growth in the United States market. In addition to his current executive responsibilities, Kelley is founder of Future of Payments LLC, an advisory and thought leadership platform focused on the future of financial services, payments innovation, leadership, and industry transformation. He is also an active mentor, investor, board advisor, and community advocate dedicated to developing the next generation of industry leaders.

Jennifer is a sought-after communications partner for payments and fintech brands that are transforming financial services. She leads The Fletcher Group, an award-winning agency that helps brands tell memorable stories with quantifiable business impact. Her direct approach and razor-sharp business acumen make her a favorite with executives and a trusted advisor to client organizations. Jennifer entered the payments and fintech world before the term “fintech” existed, building expertise alongside some of the sector’s most formative companies during its earliest and most consequential years. Two decades of that hands-on experience inform everything The Fletcher Group does and have helped grow the agency into one of the leading PR and content marketing firms for fintech in North America.

She was named 2022 PR News Woman of the Year in the Entrepreneur Category and is the co-founder, Executive Director and Board Member of the CPPO, a leading payments trade association in Canada. She also serves on the Texas-Canada Chamber of Commerce and the Kotapay Advisory Board, and has worked with businesses, foundations and government agencies across the U.S., Canada, Europe and Asia, bringing an international perspective to her work. Jennifer is a sought-after speaker on fintech communications strategy, entrepreneurship and women’s leadership.

The Fletcher Group is a woman-owned business with an all-female executive team and a demonstrated commitment to advancing women’s careers in payments and fintech. Jennifer sits on the Paytech Women Presidents Advisory Committee and is a past Money 20/20 Rise Up Mentor. The Fletcher Group also publishes the annual Women CMOs in Fintech Report, now in its fifth edition, which elevates the voices of female marketing leaders shaping the industry.